Get peace of mind: We guarantee your plants will arrive alive and ready to thrive! If you’re not satisfied or have issues with your plants within the first 30 days, we will replace them for you.
Growing zone matters: Plants that are not suited for your growing zone will not be covered by this guarantee. If you’re not sure whether a plant will work for your location, our Plant Experts are here to help!
Note on dormancy: If you order a deciduous tree in winter or spring and it arrives without leaves, it is likely dormant. If your tree does not start showing growth by that June, we'll be happy to help!
Once your package arrives, lift your plant out of the box by its base and remove the plastic wrapping.
Note that some plants may have a cardboard collar for added protection. Remove the collar before you pull your plant from the box.
If you added any Planting Must-Haves to your order, you’ll find them in your box, along with our Planting & Care Guide with Drop N’ Grow Instructions. If your plant is packaged in a burlap bag, refer to these instructions for planting and care.
Once you’ve removed your plant from its box, you’re ready to grow!
If you need to wait a few days before planting, simply ensure your new plants are watered daily and stored in a shady area, protected from the elements.