Terms of Service
When you place your order, you agree to the following terms:
Alive & ThriveGuarantee™
We guarantee that your plants and trees will arrive Happy and Healthy. If you're not satisfied within the firstfive days of receiving your trees and plants, give us a call so that we can help make it right! Plants need proper care and nutrients to acclimate to their new environments. Unfortunately, if you've given your plants less-than-optimal careor purchased plants outside of your growing zone recommendation, your purchase isn't covered by our guarantee.
If you haveissues with your plants within the first 30 days, give us a call. We will review your concerns and provide you with a one-time replacement if necessary. Replacement shipping costs are at the customer’s expense.
If you've ordered adeciduous treeduring winter or early spring, and it fails to emerge from dormancy by May 30th, we will guarantee it outside of the five-day notification period. Contact us by May 30th so we can review and assist with your order. Keep in mind that we may ask for photos- this helps us assist you in saving yourtree and plant, whichmay just be stressedfrom transit.
Optional Purchased 1 Year Extended Warranty
Plants can perish for many different reasons, which is why we offer a one-year, one-time replacement warranty (shipping cost not included), available at time of checkout.
We will require a picture to verify that your plant has died - but once we receive your photos, we will issue a store credit to order your replacement plants.
Note: Replacement plant shipping costs are at the customer’s expense. In addition, purchasing plants that are not suitable for your growing zone or soil type are not included in this guarantee. Refunds will not be given for these purchases.
Cancelling an Order
Once you've completed the checkout process, we fulfill your order at our nursery immediately. Your credit card will be charged at this time.
We take great care in selecting your items and packing them securely. And because your order is processed and shipped so quickly, cancellations and changes must be made within four hours of placing your order. After your order is packed and shipped, it cannot be changed or canceled. If you cancel your order after it has been processed but before it ships, you will be charged a re-stocking fee (25% of your order value).
We do our best to accommodate changes, but once your order leaves our nursery, it is out of our hands - literally! Thank you for understanding, and please give us a call at 800-973-8959 if you have any questions or concerns.
Did you accidentally order twice? We will do our best to try to catch these on our end, but we need your help. Customers are responsible for contacting Fast Growing Trees Nursery immediately if they have accidentally submitted duplicate orders.
We take pride in theaccuracy ofour shipping dates (over95% accurate!). Of course,external factors could delay these dates. Because these are estimates, exact shipping dates cannot be guaranteed.
Shipping live products has its challenges. Occasionally, Mother Nature does not follow schedule! On these rare occasions, we delay shipping due to severe weather forecasts.However, we will keep you informed...the health of your plants is our highest concern.
Some plants and trees are cold sensitive, so it is best to ship them during months with milder temperatures. Spring-shipped items are identified on their product pages. Northern States that ship only in spring are also identified.
Most trees and plantscan be planted year-round safely, but some gardeners prefer planting in warmer weather. If you would like to delayyour delivery date,please call us at 1-800-973-8959. We're happy to work with your preferred schedule!
My Box Arrived Damaged!
At Fast Growing Trees, weguaranteethat your orderispacked and shipped carefully to ensure survival through transit.For this reason, it's extremely rare that packages arebroken or damaged in transit. But if you've received a damaged package, please refuse theshipment!The delivery carrier will return the damaged box to us for re-shipment.
Remember: Don'tplant a poor-quality or damaged plant, even if you think it may bounce back! Let us know if your plant arrives damaged. We're here to help you (and your trees and plants!) succeed, but quality and damage claims must be made in a timely manner...otherwise, we are unable to help.Please use our Contact Us form to sendyour concerns.
Since plants and trees are perishable, nursery stock cannot be returned without authorization. In some cases,garden supplies and hard goods may be authorized for return,including fertilizers, planting mixes, planting kits and watering bags.
Note:Once trees and plants are approved for return, a25% restocking fee will be charged.These trees must be returned in live condition within two weeks of receipt, and shipping charges are non-refundable.
Keep in mind that buyers are responsible forshipping and processing charges.Bypurchasing nursery stock, customers acceptFast Growing Trees Nursery's terms and conditions of sale,constituting the entire agreement. Our liability will not be greater than the cost paid for the customer’s order in any circumstance.
Is My Tree Dead or Alive?
Todetermine if your tree or plant is still growing strong, perform a scratch test. Simply scratch a small area of bark on the trunk with a coin or your fingernail. Unfortunately, if you see brown or black underneath the top layer, it's most likely dead. But if you see green,your tree is alive and will leaf out again...especially if you're checking on your tree during fall, winter or early spring. Most trees and plants are infull or partial dormancy during this time.
If you're noticing stalled or stopped growth in the growing season,your tree'sleaves may have dropped as a temporary self-pruning measure. Trees and plants may drop their own leaves after transit, transplant, or just as a reset. Your tree should bounce back soon!
Disclaimer: We Can'tPredict Mother Nature
Keep in mind that Mother Nature is out of our control!Though we wish we couldguarantee the success of every tree and plant, we cannot.Hungry critters, trees planted outside recommended growing zones, neglect, extreme weather damage, drought, disease and poor soil conditions can take their toll.
Unfortunately, plants are living organisms and are subject to unpredictable conditions each day. However, we do our best toensure that you are getting a quality product.Plants are our business, and we strive to buildcustomer relationships based on trust and reliability.
So Many Trees, So Little Time!
Though we're unable to provide every detail for every product (we do stock hundreds of trees and plants, after all!), we do our best to give you the essentials, like growing zone, care tips, special details, and best practices.
That said, it's important todo your homework as well! Plant information and recommendations can be finicky in the horticultural world. Our growing zone map and certain product specsmay not be tailored to specificmicroclimates (like swampy areas in an otherwisedry, arid zone),unusual landscape conditions, and your local weather.
Best practiceslike wind and weather protection, mulching, and regular pruning also affect your trees and plants.
If you have any questions about plant hardiness or the best trees and plants for your area, contact your local County Agricultural Extension Office.
Note: Pictures and videos on our product pages may notshow theexact cultivar represented. Unless otherwise noted, our pictures represent trees and plants at maturity togive you an idea of your future landscape or garden. Typically, your tree or plant will not look as pictured upon arrival. Younger trees are naturally thinner in shape and less branched than mature trees but will grow fuller with time.
Dormant Trees & Plants
Most leaf-bearing trees and plantsenter dormancy or semi-dormancy in the fall through early spring. These plants are completely healthy but may exhibit fewer leaves,discolorationor complete leaf drop.
This is normal and essential to the plant’s health. And it makes the transplanting process easier for your plant!
In fact, planting during dormancypromotes root growth, giving your tree a better start for spring,when new foliage will begin to grow. For this reason, we intentionally keep our trees dormant longer in the spring. It’s possible thatyour shipped trees and plants may still be dormant while your local trees are leafing out. Just giveyour plantsa few weeks, and you will soon see new spring foliage!
Note: We will not accept a plant loss claim for dormant items until they've been planted in the ground and given adequate time to exit dormancy. We prune our trees and plants before shipping, free of charge. This may temporarily reduce your tree's size but promotes growth for a larger, fullereffect in the spring.
Received the Wrong Tree?
We takegreat care to label all plant varietiesproperly and correctly. If your purchase is mislabeled, we will replaceyour shipment at our expense. Simply contact customer service and send pictures of your mislabeled products.More information on our liability limit is included in our Terms of Service.
We listthe growth rates ofour products based on ideal growing conditions and published information. But remember: Trees are like humansand all grow differently!
We cannot predict howquicklyyour trees will grow, fruit or flower. All plants are unique and must benurtured properly in a suitable environment. Because every plant is unique, every home is unique, and every landscape is unique, your resultswillvary.
Our trees and plantswith listed container sizes reference the industry-standard trade gallon. These sizes are smaller than conventional gallon measurements, and some plants may be repotted, pruned, or tidied-up before shipping.
Deciduous Trees & Pruned Trees
Deciduous trees may have minimal branching, or no branching, while they're still young.Furthermore, we prune branches fromyoung treesto promote faster growth andbetter branching later.
Your young tree may be smaller or skinnier upon arrival, butbe patient: It will growtaller andbranch out fully in one or two seasons!
We guarantee all plants and trees to arrive in a healthy condition and to be true to the described plant variety, as well as theSize / Description as agreed to in the signed Purchase Agreement documentation. If applicable, all heights are measured from the soil line to the highest extended branch or foliage.
We are not responsible for improper handling, planting, exceptional weather or lack of proper maintenance. Wholesale orders and oversize products priced separately from the website are not eligible for advertised discounts, promotions or standard warranty. All prices are subject to change without notice. Any additional terms, if any, will be clearly marked on the Purchase Agreement and signed by the customer before payment is rendered. Any images utilized to describe plant health, quality or size are for representative purposes only and do not reflect the specific plants ordered. All sales are final.
Discounts & Coupons
Only one coupon code can be used per order. You cannot combine coupons to receive multiple discounts. This is a one-time use coupon. There will be no "credit" given to the unused portion of your coupon. This credit cannot be used with any other offers, discounts or coupons. All coupons must be applied at the time of purchase.
Fast Growing Trees is firmly committed to compliance with the Americans with Disabilities Act.To honor this commitment, we continually improve our website accessibility. If you have any questions about the accessibility ofour website, or if you have suggestionsto improve usability or accessibility, please forward them to firstname.lastname@example.org.
To increase the size of text and images, adjust your browser settings by pressing the control or command key and the plus ➕key at the same time.
Governing Law; Dispute Resolution
You agree that all matters relating to your access to or use of the Site, including disputes, will be governed by the laws of the United States and the State of South Carolina without regard to its conflicts of law’s provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in York County, South Carolina, and waive any objection to such jurisdiction or venue. Fast Growing Trees (and its affiliates, officers, directors and employees) shall not, in any event, be liable for damages in an amount greater than the original purchase price of the product(s). Should Fast Growing Trees Nursery prevail, it will be entitled to recoup all costs and attorney fees.