Alive & Thrive Guarantee™
What is the Alive & Thrive Guarantee™?
Our Alive & Thrive Guarantee covers your plants for the timeframe specified at the time of purchase. We guarantee that your plants and trees will arrive happy and healthy. If your plant dies of natural causes at any point during the coverage period, we’ll provide a one-time replacement (shipping costs not included).
What does the Alive & Thrive Guarantee™ cover?
We guarantee your plants will arrive alive and ready to thrive! Our Alive & Thrive Guarantee provides a one-time replacement (shipping costs not included) to address:
- Plant quality issues
- Fungus or disease within 4-weeks of arrival
- Plant dying within the coverage period
- Incorrect plant delivered
- Insects or insect damage within 4-weeks of arrival
Each item in the customer's order is eligible for a one-time replacement.
The Alive & Thrive Guarantee does not cover plants purchased outside their recommended growing zones or plant damage caused by:
- Neglectful care
- Improper planting
- Extreme weather
- Damage caused by animals or humans
- Other external factors
Each item in the customer's order is eligible for a one-time replacement.
How long is the Alive & Thrive Guarantee™ valid?
Our Alive & Thrive Guarantee covers your plants for the timeframe specified at the time of purchase.
How do I make a Alive & Thrive Guarantee™ claim?
To submit a claim, please use our Contact Us form. Our team will review your concerns, and if necessary, we’ll provide a one-time replacement (shipping costs not included). Please note that photos are required for each plant submitted under the guarantee. Detailed information about the required photos can be found on the Contact Us form.
Are there any items that aren’t covered?
Our Alive & Thrive Guarantee does not cover the following categories:
- Garden supplies
- Grass seed
- Annuals
- Gardenuity® products
- Tabletop/desktop plants
- Holiday plants
Can I receive a refund instead of an item replacement?
Refunds will not be given when redeeming your guarantee.
Is replacement shipping free?
No. Replacement plant shipping costs and taxes are at the customer’s expense.
What if my item arrives damaged?
If your plant arrives damaged, contact us immediately to determine if a replacement plant is needed. Please note that photos are required for each plant submitted under the guarantee. Detailed information about the required photos can be found on the Contact Us form.
