We guarantee that your plants and trees will arrive Happy and Healthy. If you're not satisfied within the first 5 days of receiving, give us a call so we can help make it right! Plants are living things and will need proper care and nutrients to acclimate to their new environments. Neglect or purchasing plants that are not suitable for your growing zone or soil type are not included in this guarantee.
If you have plant issues within the first 30 days give us a call. We will review your concerns and provide you with a one-time replacement if necessary. Replacement plant shipping cost is at the customer’s expense.
Should a deciduous tree shipped dormant in the winter or spring fail to emerge from dormancy by May 30th we will guarantee it outside of the five-day notification period. You will need to contact us by May 30th so we can review and assist. We may ask for photos, so we can assist in saving a plant or tree that may just be stressed due to transit.