When you place your order, you agree to the following terms:
We Respect Your Privacy:
We value your privacy and do not sell your email address to outside companies. By providing us with your contact information, you agree to receive informational emails about your order and specials from www.fast-growing-trees.com, as well as from our related companies. You may opt out of receiving future emails by clicking the “unsubscribe” button on the bottom of any email.
Fast Growing Trees Limited Guarantee
We guarantee our plants to be true to type and in healthy condition. Due to the nature of buying trees and shrubs, you are buying a root system and trunk that will quickly develop into an established part of your landscape. Damaged leaves are not covered under this warranty. This is a cosmetic issue that does not affect the health of the plant. It's a natural way that trees and shrubs protect themselves when exposed to heat or darkness. Just trim off any yellow or dried leaves and new foliage should start growing.
We take pride in the fact that we are over 95% accurate in our shipping dates. Of course there are factors that could delay these dates. These are estimates, and we cannot guarantee exact shipping dates. Shipping live products has its challenges and occasionally Mother Nature does not abide by our time frames. On rare occasions we have to delay shipping due to severe weather forecasts in your area or ours. Sometimes the seasons are delayed and plants take longer to reach specifications. Although these types of delays are rare, we try to keep you informed. The health of your plants is our highest concern.
Due to the nature of certain cold sensitive plants, it is best to ship them during months with milder temperatures. Spring shipped items are identified on their product page, as well as information on Northern States that ship in spring. Most trees and plants we carry can safely be planted year-round, but some Gardeners prefer planting in warmer weather. If you would like to receive a plant earlier than designated or delay its delivery date, we are happy to schedule what’s most convenient. Just call us at 1-888-504-2001.
To Prune or not to Prune that is the question.
Deciduous trees will typically have minimal, or even no branching when young. In fact we prune branches from juvenile trees in order to promote faster growth and higher branching later. This makes for a skinnier looking tree now, but one that will be taller and properly branched out in one or two seasons.
Oh No! My box is damaged!
Fast Growing Trees Nursery (Company) guarantees that all orders are carefully packed and shipped to ensure your plant’s survival through transit. It is extremely rare that packages are broken or damaged in transit. If this happens please refuse the damaged package and the delivery carrier will return the damaged box to us for re-shipment.
5 Day Rule
We have been successfully shipping plants across the United States for the past eleven years. It's rare that a problem occurs but it can happen. If your plant arrives in less than healthy condition, you need to notify us within five days so that we can assess the problem and try to save the plant. We can also note your order for future reference in case a complication arises. A photo of the problem is required for any claim. Should we determine your plant isn’t salvageable we will replace it right away.
If you report a problem within 5 days of plant delivery, Fast Growing Trees Nursery will note the concern in your account and we will offer a 100% store credit on the purchase price of the dead plant(s) should it perish within 45 days of the initial delivery.
And after 5 days?
If the plant was received in good health and no notice is on file for the first five days Fast Growing Trees Nursery will offer a 50% store credit on the purchase price of the dead plant(s). This one time guarantee is not valid after 45 days past the delivery date.
Should a deciduous tree shipped dormant in the winter or spring fail to emerge from dormancy by May 30th we will guarantee it outside of the five-day notification period. You will need to contact us by May 30th so we can review and assist.
Don’t Make It Harder on You
Please do not plant a "poor/damaged" plant thinking you can bring it around and then call us weeks later. We want to know immediately! Otherwise a plant that could be saved becomes culturally out of our control and responsibility.
Please use our Contact Us form to send your notice or claims.
Dead or Alive?
Plants die. So to determine if your plant is still among the living, scratch a small area of bark on the trunk. You can rub it with a coin or fingernail. If you see brown or black underneath, then the plant is dead. If you see green, then the plant is alive and will leaf out again. If the time is fall through spring, the plant is likely in full or partial dormancy. If the time is during the growing season, then the leaves may have temporarily dropped as a self pruning measure. This acts as a reset switch for the plant and is normally just temporary.
We cannot guarantee Mother Nature, hungry animals, plants shipped out of recommended zones, human damage, extreme weather damage, overwatering, drought, insects, disease or poor soil conditions. Plants are living organisms that can die from a hundred different causes beyond our control. We do our best to make sure you are getting a quality product. Unfortunately we are not a big-box store, who can offer plants at a loss. Plants are our business. We go to great lengths to build mutual trust with our customers and guarantee that any plant we send out is culturally viable.
Optional Purchased 1 Year Extended Warranty
Plants can perish for many different reasons, which is why we offer a 1-year, one-time Replacement Warranty (shipping cost not included) that is available at time of checkout.
We will only require a picture to verify that your plant is in fact dead. Once we receive your picture we will promptly send you a 100% store credit for the amount of that plant.
Note: Replacement plant shipping cost is at the customer’s expense.
Canceling An Order:
We are so fast with our shipping that canceling an order can be difficult. Requests for cancellation must be made by calling (888) 504-2001 immediately. Canceled orders that have not yet been shipped, but are in the process of being packed and shipped, will be charged a 10% cancellation fee. Once you submit your order and the checkout process is completed, your order is taken from our nursery’s inventory and your credit card is charged immediately. Customers cannot cancel orders through email. If the order has tracking information we will not be able to cancel the order.
Since plants are perishable items, nursery stock cannot be returned without our permission. In some cases, hard good items (those which are not perishable) may be authorized for return, these include items such as fertilizers, planting mixes, planting kits and watering bags. A 25% restocking fee will be charged to the customer if the trees are returned in live condition with authorization, within two weeks of receipt. Customer will be responsible for all shipping and processing charges. We do not refund shipping cost to customers to return their plants to us. By accepting nursery stock, customer accepts seller’s terms and conditions of sale, which constitute the entire agreement. In no circumstance will our liability be greater than the cost paid for the customer’s order.
Fast Growing Trees Nursery takes great care to properly and correctly label all plant varieties. If your purchase has been mislabeled, with proper proof, it will be replaced with the correct products at our expense. (Our liability limit is addressed further in TOS).
Did you accidentally order twice? We will do our best to try to catch these on our end but we need your help. Customers are responsible for contacting Fast Growing Trees Nursery immediately if they have accidentally submitted duplicate orders.
Fast Growing Trees Nursery lists the growth rates of its products based on ideal growing conditions and generally published information. Trees are like humans. We all grow differently. We cannot guarantee how fast your trees will grow. All plants are unique, and must be planted properly in a suitable environment and cared for adequately to ensure survival. Your results will be unique and will vary based on care, climate, soil, weather and countless other factors.
Most plants that list the container size reference the industry “trade gallon”. These sizes are smaller than conventional gallon measurements. Some plants that reference pot size may be removed from the listed container prior to shipping. Certain plants may be root pruned or have excess dirt removed in order to save customers money.
So Many Trees. So Much Information!
We cannot provide all the information of every single tree we offer. We do our best to give you what you need to make your decisions on the right trees for you and your zone. We ask that you do your homework as well, to make sure you have all the information you need before purchasing as well. There is a lot of conflicting information offered from horticultural sources on the best zones for particular plants, as well as what zone your particular area may be in.
Our Growing Zone map is a guide, and does not take into consideration microclimates and extreme elevations. Other factors like wind protection, mulching and snow cover can also have an effect. If you have any questions about plant hardiness, contact your local County Agricultural Extension Office. Pictures and videos may not be of exact cultivar represented. Pictures typically represent trees at maturity, in order to give you a guide to how your trees will look in your yard, and are not the size or shape of what you will receive in your order. Younger trees are naturally thinner in shape and less branched than mature trees.
Most leaf bearing plants go dormant or semi-dormant in the fall through early spring. These plants are completely healthy but may exhibit fewer leaves, browning of leaves or no leaves at all. This is normal and essential to the plant’s health and makes relocating the plant less stressful. Planting during dormancy allows for root growth and a better start for spring, at which time new foliage will begin to grow. We intentionally keep our trees dormant longer in the spring. It’s possible that they will still be dormant while your local trees are leafing out. Just give them a few weeks, and you will soon see new spring foliage. We will not accept a plant loss claim for dormant items until they have been planted in the ground and given adequate time in the spring to exit dormancy.
Dormant plants are often pruned back, free of charge. This may temporarily reduce the plants size, but will create a larger, fuller plant in the spring.
We guarantee all plants to arrive in a healthy condition and to be true to described plant variety and Size / Description as agreed to in the signed Purchase Agreement documentation. If applicable, all heights are measured from the soil line to the highest extended branch or foliage. We cannot be responsible for improper handling, planting, exceptional weather or lack of proper maintenance. Wholesale orders and oversize products priced separately from the website are not eligible for advertised discounts, promotions or standard warranty. All prices are subject to change without notice. Any additional terms, if any, will be clearly marked on the Purchase Agreement and signed by the customer before payment is rendered. Any images utilized to describe plant health, quality or size are for representative purposes only and do not reflect the specific plants ordered. All sales are final.
Use of Coupons:
Only one coupon code can be used per order. You cannot combine coupons to receive multiple discounts. This is a one-time use coupon. There will be no "credit" given to the unused portion of your coupon. This credit cannot be used with any other offers, discounts or coupons. All coupons must be applied at the time of purchase.
Governing Law; Dispute Resolution
You agree that all matters relating to your access to or use of the Site, including disputes, will be governed by the laws of the United States and the State of South Carolina without regard to its conflicts of law’s provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in York County, South Carolina, and waive any objection to such jurisdiction or venue. Fast Growing Trees (and its affiliates, officers, directors and employees) shall not, in any event, be liable for damages in an amount greater than the original purchase price of the product(s). Should Fast Growing Trees Nursery prevail, it will be entitled to cost and attorney fees.