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Replacement Guarantee


Fast Growing Tree Guarantee

Fast Growing Trees Nursery carries advanced tree varieties. We generally look for improved stock that not only grows quickly, but is hardier, better formed, more colorful or has longer lasting blooms. Our goal is to provide you with a low maintenance tree that will give you greater enjoyment.

Shipping Guarantee: Your order is carefully handled and shipped to ensure that you receive a healthy product. In the rare event that you receive a package from our carriers that is obviously damaged, please report this to us within 48 hours so we can resolve the issue for you.

Replacement Guarantee : If you ordered after July 1, 2009, and your tree dies within one year of delivery, we can offer you a one time replacement if you contact us within 365 days of receiving your tree. No more than one replacement will be made. To request one, simply fill out the Replacement Authorization Application, linked to from our home page. There, you can upload digital photographs and detail why you need replacements. If you cannot take digital photographs, you can mail us pictures at Fast Growing Tree Nursery, 4475 Morris Park Dr. Ste J, Charlotte, NC 28227. We appreciate your patience as our customer service department reviews your application then contacts you. All approvals will include a replacement authorization number which must be written on the outside of the returned box to be accepted. Fast Growing Trees Nursery will replace any plant that dies within 90 days of delivery upon payment of 25% of the tree's original retail price, plus normal shipping and handling as calculated on our website. Fast Growing Trees Nursery will offer a 75% store-issued credit that can be redeemed on any future purchase. If your tree dies after 90 days of the delivery date, but before one year of the delivery date, Fast Growing Trees Nursery will replace it upon payment of 50% of the tree's original retail price, plus normal shipping and handling as calculated on our website. Fast Growing Trees Nursery will offer a 50% store-issued credit that can be redeemed on any future purchase. Guarantee is void if plants are no longer carried on our website; if plants are returned with green bark, live sprouts or roots; if customer requests trees during below freezing temperatures; if trees are grown in zones not recommended for that plant. See (Growing Zone Map) (FAQ) Replacement items are normally sent bareroot in the early spring and mid fall. If that item is out of stock we will gladly offer a substitute item. Any destruction of plants pursuant to weather, livestock, drought, insecticides or herbicides, fires, floods, etc. are not covered by this guarantee. Customers are required to notify Fast Growing Trees Nursery within the duration of the one-year warranty if their plants die.

If you ordered before July 1, 2009, and your tree dies within 90 days of delivery, we can offer you a one time replacement if you contact us within 90 days of receiving your tree. All approvals will include a replacement authorization number which must be written on the outside of the returned box to be accepted, along with 25% of the current plant cost of the dead trees for return delivery shipping (Minimum $10 for trees under 5 ft.; Minimum $40 for trees 4-7 ft.; Minimum $70 for trees above 7 ft. tall). The packing slip is attached to every box and should be kept for your records and to verify your receipt upon arrival. Guarantee is void if plants are no longer carried on our website; if plants are returned with green bark, live sprouts or roots; if customer requests trees during below freezing temperatures; if trees are grown in zones not recommended for that plant. See (Growing Zone Map) (FAQ) Replacement items are normally sent bareroot in the early spring and mid fall. If that item is out of stock we will gladly offer a substitute item. Any destruction of plants pursuant to weather, livestock, drought, insecticides or herbicides, fires, floods, etc. are not covered by this guarantee. Customers are required to notify Fast Growing Trees Nursery within the duration of the 90 day warranty if their plants die.

Ordering Replacement Trees:
No more than one replacement will be made. To request one, simply fill-in the Replacement Authorization Application and mail it to us at Fast Growing Tree Nursery, 4475 Morris Park Dr. Ste J, Charlotte, NC 28227. Include your packing slip and verification of your loss, such as the dead tree or a picture. We appreciate your patience as our customer service department reviews your application then contacts you. All approvals will include a replacement authorization number which must be written on the outside of the returned box to be accepted. If your tree dies within one year of delivery, we can offer you a one time replacement if you contact us within 365 days of receiving your tree. Fast Growing Trees Nursery will replace any plant that dies within 90 days of delivery upon payment of 25% of the tree's current retail price, plus normal shipping and handling as calculated on our website. If your tree dies within one year of the delivery date, Fast Growing Trees Nursery will replace it upon payment of 50% of the tree's current retail price, plus normal shipping and handling as calculated on our website. The packing slip is attached to every box and should be kept for your records and to verify your receipt upon arrival. Guarantee is void if plants are no longer carried on our website; if plants are returned with green bark, live sprouts or roots; if customer requests trees during below freezing temperatures; if trees are grown in zones not recommended for that plant. See (Growing Zone Map) (FAQ) Replacement items are normally sent bareroot in the early spring and mid fall. If that item is out of stock we will gladly offer a substitute item. Any destruction of plants pursuant to weather, livestock, drought, insecticides or herbicides, fires, floods, etc. are not covered by this guarantee. Customers are required to notify Fast Growing Trees Nursery within the duration of the 90 day warranty if their plants die.

  • Please do a scratch test on the tree. To perform a scratch test using either a small knife or your thumbnail scrape back the bark on the trunk of your plant about one or two inches above the soil. If the tissue appears green or white, the tree is alive and just needs more of the great care we are sure you are already giving it. If the tissue is brown or black, the plant has unfortunately died.
  • If the tree is in fact dead, please take some photographs of the tree and of the scratch test. We will need the photographs for our records.
  • Please send us an email with the photos attached. In the email we will also need your name, order number, the date you received your tree, and permission to charge the card we have on file for the shipping fee or another method of payment for the shipping charges. The email address is replacements@fast-growing-trees.com.

 

If by chance you do not have the ability to email photos you can send them via US Mail to:

Fast Growing Trees
Attn: Replacements
4475 Morris Park Drive
Suite J
Charlotte, NC 28227

 

Once we have all the information listed above, please be patient as we review your photos. Once we have reviewed your photos and determined that you do qualify for a replacement tree, we will set up a replacement order for you and ship the new tree out to you. We thank you very much for your cooperation and your business.