Q: What forms of payment are accepted?
A: We accept all major credit cards and debit cards with a credit card symbol. In addition, checks and money orders may be mailed directly to our office where a representative will enter your order personally.
Q: How much is shipping and handling?
A: There are links to our shipping and handling charges on every tree page. Certain larger trees will require a higher shipping & handling charge. You can view our basic shipping table here.
Q: Do you offer discounts for bulk and wholesale orders?
A: Yes we do. Each of our description pages lists our regular quantity discounts. If your order greatly exceeds these amounts, feel free to call one of our sales representatives at 704-805-4989 for other bulk discounts.
Estimated Shipping Time: Your order may ship immediately, however most orders
ship in 2-3 weeks from date of purchase.
As noted on the website, some items are seasonal, and may only ship in spring or fall.
Once your order is shipped, you'll receive an email from with a FedEx tracking number.
You may receive multiple shipments if you ordered more than one plant. This is to get your plants to you as soon as possible. However, shipping schedules can change due to unforeseen events, such as unpredictable weather. We appreciate your patience.
We try to avoid plants being in transit over the weekend, which may cause your order to be shipped out at the beginning of the following week. We use FedEx so your order is shipped quickly.
Days In Transit:
The map below shows the average days of transit from our location here in South Carolina. To avoid your product sitting in the FedEx warehouse over the weekend, we will ship west coast orders on Sunday and Monday, then move East throughout the rest of the week. This ensures you receive your package before the weekend.
Several products are delayed shipping until the Fall or Spring. These delays are stated on the product description page and helps us insure that you get the healthiest plants possible. On rare occasions, we will delay shipping if we see severe weather forecasts for your area or ours or if we encounter other unusual issues.
If you would like to postpone or reschedule your ship date, just call us and we can send your plants out at a more convenient time for you. If you are sending plants as a gift or need them quicker than normal, we encourage you to place your order by phone.
Q: Can I delay the shipping of my order?
A: Of course! We understand that sometimes schedules change. Please call us as soon as possible to delay your order. If your order has not been sent to shipping we can delay your order for any length of time you request.
Q: What if I need to cancel my order?
A: Please call our customer service department as soon as possible. Cancellations cannot be done via email, nor can we process a cancellation once an order has gone to shipping.
Q: Is there a fee for cancellations?
A: Unfortunately there is a cancellation fee of 10% with a $10 minimum. This covers our costs for processing however, there is no fee for delaying the shipping of your order if that would be helpful.
Q: My tree just arrived, what is the proper way to plant it?
A: You can find helpful, basic planting directions on each of our description pages. However, for more information please visit www.plantingdirections.com
Q: Why are the leaves curling and turning brown?
A: This is usually caused by too little water. If you feel you are giving it enough water, it could be that the soil is draining very quickly and the roots are not getting what they need. It could also be that the tree is on a slight slope in which case most of the water may be running off the slope.
Q: My trees or shrubs were wilted on arrival.
A: A great deal of care has been taken to package your tree(s). Still, it has been in a dark box for two or three days, likely handled roughly by the mail carrier, and possibly exposed to extreme temperatures. Your tree(s) may look a little wilted or dry, but this is common and nothing to be concerned about. With proper
watering, your tree will rejuvenate itself.
Q: I received the wrong item, now what?
A: Although we try very hard to carefully select the correct items for each or our customers, sometimes mistakes do happen. Please call us so we can get the correct items to you as quickly as possible.
Q: My trees are the wrong size.
A: If we sent the wrong size we would like to fix this immediately. Please email us a picture of your tree or shrub next to a measuring device so we can process your request. Please also remember that our sizes do include the root system and/or pot it shipped in. Pot sizes commonly referred to in gallons are shipped in equivilant nursery trade size pots, which may vary in actual volume. This is common nursery practice.
Q: My tree looks sick.
A: If you feel your tree has a pest or a fungus we would recommend treating it with a pesticide or fungicide. If you are unsure your local agricultural extension agency (http://www.csrees.usda.gov/Extension/) may be able to help diagnose the problem.
Q: Do you have a catalog?
A: I'm sorry, but we do not print a paper catalog. In order to keep all our information up to date (our trees and plants are growing and changing almost daily), we put all information on our website. We are very proud to say we save thousands of pounds of paper a year by offering all of our information online. If you have any questions about our products please call our sales representatives at 1-888-504-2001.